Major Job Objective

What's Expected

· Answer, screen, and transfer calls on a multi-line phone system.

· Communicate with callers in a professional, friendly, and efficient manner, striving to minimize hold time.

· Take thorough messages, indicating the caller's name, company name, the time, and the message in detail.

· Provide information to callers who have general inquiries.

· Retrieve company's voice mail messages daily.

· Act as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.

· Ensure security measures are taken and the visitors log is completed according to company policy.

· Receive, sort, and forward incoming mail. Maintain and route publications.

· Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)

· Assist in ordering, receiving, stocking and distribute office supplies.

· Prepare and distribute Late/Absence reports daily.

· Schedule and prepare conference room(s) for meetings, luncheons, and special events.

· Assist with other related clerical duties such as photocopying, scanning, faxing, filing and collating.

· Process accounts payable invoices and payment receipts; match Accounts Receivable invoices and payment receipts; posts receipts to Great Plains Accounting System; files in date/alpha order, date stamps, and keeps files up to date in a secure place.

· Support the sales team to meet and exceed customer's service expectations.

· .Ensure visitors sign in and out at reception area and understand company's security policy as stated at entrance.

· Answer and distribute customer inquiries via phone and email.

· Prepare samples and company "swag" for mailing per customer request.

· Process incoming orders utilizing the Great Plains (GP) system.

· Troubleshoot customer complaints and provide effective resolutions to ensure customer satisfaction and retention.

· Process customer orders/changes/returns according to established department policies and procedures.

· Prepare and/or distribute timely, accurate information about incoming customer order status.

· Comply with all food safety, quality, and legal requirements written in each SOP pertaining to job duties.

· Report any infractions of Food Safety, Quality, or Legality to supervisor.

· Follow personal hygiene practices as documented.